3999 com Privacy Policy

1 Information Collection

3999 com collects various types of information for account registration and management. This information is collected directly from you, or automatically while you use the platform.

Information collected directly from you:

• Full name, date of birth and national ID details (for age verification)
• Mobile number and email address
• Residential address
• Payment information — bKash, Nagad, Rocket or Upay number (for deposits and withdrawals only)
• Account login details (username and encrypted password)

Information collected automatically:

• IP address and device identification details
• Browser type, operating system and screen resolution
• Session duration and page navigation data
• Betting history, gaming activity and transaction records
• Information obtained through cookies and similar tracking technologies

2 Purpose of Data Use

3999 com uses collected information for specific, legitimate purposes. These purposes are described in detail below:

• Account management: Registration, login verification, password recovery and account security
• Transaction processing: Receiving deposits and sending withdrawals, and maintaining transaction records
• Customer support: Resolving your issues, questions or complaints promptly
• Fraud prevention: Detecting unusual activity and protecting your account from unauthorised use
• Age verification: Preventing anyone under 21 from creating an account or engaging in gaming activity
• Personalised experience: Displaying relevant bonus offers and game suggestions based on your preferences
• Communication: Sending necessary service notifications, security alerts and transaction confirmation messages
• Analytics and improvement: Monitoring platform performance and improving the user experience

We do not send marketing messages without your consent. You can contact us at any time to stop receiving promotional messages.

3 Cookies and Tracking Technology

The 3999 com website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help our site remember your preferences and improve performance.

Types of cookies we use:

• Essential cookies: Required to maintain login sessions and keep security features active — disabling these means the site may not function properly
• Functional cookies: Store your language preferences, session settings and display options
• Analytics cookies: Help us understand which pages are visited most and how users navigate the site — this data is anonymised
• Security cookies: Used to detect fraudulent login attempts and protect accounts

4 Sharing Information with Third Parties

3999 com does not sell, rent or transfer your personal information to third parties for any commercial purpose. However, limited information may be shared in the specific situations below:

• Payment processors: The minimum information needed to complete transactions via bKash, Nagad, Rocket and Upay — solely for transaction verification
• Game providers: Studios such as Pragmatic Play, Evolution, JILI and PG Soft receive minimal session-related data for technical connectivity
• Technology infrastructure: Server, cloud storage and security service providers may access limited data under strict confidentiality agreements
• Legal obligations: Where required by applicable law in Bangladesh or by a court order
• Fraud investigation: In cases of serious irregularities in an account, to assist with investigations

Your information is not shared with any third party outside the situations listed above. We have data processing agreements in place with every third party we work with.

5 Data Security Measures

3999 com applies industry-standard technical and organisational measures to protect your information. The key components of our security framework are as follows:

• SSL encryption: All communication between the site and users is secured with 256-bit SSL encryption
• Password hashing: Your password is never stored in plain text — industry-standard hashing algorithms are used
• Two-step verification (OTP): OTP verification applies to suspicious logins or large transactions
• Access control: Staff are given access only to the information needed for their specific responsibilities
• Regular security audits: Regular security assessments are conducted to identify system vulnerabilities
• Firewall and DDoS protection: Advanced technology is used to prevent unauthorised access and cyber attacks
• Data backup: A secure backup system is in place to recover data in the event of a system failure

6 Data Retention Period

3999 com retains information only for as long as necessary. The retention policy for different types of information is set out below:

• Account information: Retained while the account is active. After account closure, kept for the applicable legal retention period
• Transaction records: All financial transaction records are retained for an extended period to meet legal requirements
• Gaming history: Logs of betting and gaming activity are kept while your account is active
• Communication records: Your conversations with the support team are kept for a limited period for quality assurance and dispute resolution
• Analytics data: Anonymised analytics data may be retained for an extended period but does not identify any individual

If you request account closure, we arrange for your personal information to be securely deleted after fulfilling any applicable legal obligations.

7 User Rights

As a member of 3999 com, you have several important rights over your own information:

• Right to access: You have the right to know what information we hold about you and to receive a copy of it
• Right to correction: If any of your information is incorrect, you can request that it be corrected
• Right to deletion: In certain circumstances you may request that your information be deleted, though some data may need to be retained due to legal obligations
• Right to restrict processing: In some cases you can request that the way your information is used be limited
• Right to portability: You may request your information in a structured, machine-readable format
• Right to object: You can object to marketing communications or certain types of data processing

To exercise any of these rights, please contact our support team. We take your privacy as seriously as Responsible Gaming, and we aim to respond to your requests within a reasonable time.

8 Protection of Minors

3999 com strictly prohibits participation by anyone under the age of 21. (21+ only)

We collect the necessary information to verify age at registration. If we receive information indicating that a user is under 21, we immediately suspend the relevant account and securely delete the collected data.

If you become aware that a minor has created an account, please contact us. We act on such matters quickly.

9 Privacy Policy Changes

3999 com may update this privacy policy from time to time. The policy may be revised to reflect service improvements, the adoption of new technology, or changes in the law.

• For significant changes, we will notify you by email or through a notification within the platform
• The date of the updated policy will always be shown at the top of this page
• Continued use of the platform after changes have been made will be taken as acceptance of the updated policy
• For major changes to the policy, explicit consent may be sought

You can learn more about our company policies and values on our About Us page, which forms the foundation of our privacy-focused operations.

10 Contact

If you have any questions, comments or data-related requests about this privacy policy, please contact us:

• Live Chat: 24/7 live chat support is available within the platform (in Bengali and English)
• Email: [email protected]
• Response time: Email enquiries are generally answered within business days; live chat support is available instantly

When sending a data-related request, please use your registered email or mobile number so we can verify your identity quickly. Answers to common questions may also be found in our FAQ section.