Responsible Gaming
3999 com believes that betting and casino gaming are enjoyable only when kept within set limits. Keep yourself protected and do not let entertainment turn into a problem.
Our Commitment
Player protection is our highest priority.
3999 com is an entertainment platform — it is not a source of income. We want our users to play freely in every session, but never in a way that has a negative impact on their personal or family life. That is why we have built protective tools such as deposit limits, time limits and self-exclusion. Our Terms and Conditions explain these tools in detail — it is worth reading them before making any account management decisions.
Problem gambling develops gradually, and players often do not notice it themselves at first. For most people it is simply entertainment, but for some it can become a habit. Staying aware before a problem starts is the most effective approach. While playing at 3999 com, always keep in mind — chasing losses leads to even greater losses.
Under our Privacy Policy, your account information and gaming history are kept secure and may also be used to support the responsible gaming process. Your personal data is not shared with any third party.
Please note that all gaming and betting activity at 3999 com is strictly for those aged 21 or above. Age is verified at the time of account registration. Accounts belonging to underage individuals are closed immediately.
Protection Tools
Set your own gaming limits — at any time, under any circumstances.
Deposit Limit
Set a maximum amount for your daily, weekly or monthly deposits. Once a limit is set, you will not be able to deposit beyond that amount. Lowering a limit takes effect immediately, but increasing it requires a waiting period.
Financial ControlSession Time Limit
After a set period of time, the platform will automatically alert you or end your session. This is the most effective step for avoiding the habit of playing for long stretches.
Time ManagementLoss Limit
Set a cap on how much you can lose within a given period. Once that limit is reached, you will not be able to place any more bets during that period. This tool is most helpful for stopping the habit of chasing losses.
Loss ControlReality Check
Pop-up notifications appear at set intervals — showing how long you have been playing, how much you have deposited and how much you have lost. These pause moments give you the chance to make informed decisions going forward.
AwarenessCool-Off Break
Temporarily suspend your account — from 24 hours to several weeks. During this time you will not be able to log in or deposit. The break gives you a chance to clear your head and reconsider with a calm mind.
Temporary BreakSelf-Exclusion
If you feel your gaming habit is getting out of control, request a long-term self-exclusion. During this period your account will be completely inactive. You can start this process at any time through our live chat or email support.
Long-Term ProtectionWarning Signs
If any of the signs below apply to you, stop and seek help.
- Repeatedly increasing bets to try to recover lost money (chasing losses).
- Repeatedly failing to stop playing despite trying.
- Hiding or lying to family or friends about how much you play.
- Prioritising gaming over eating, sleeping or work.
- Spending money on betting by taking on debt, borrowing, or dipping into savings.
- Gaming having a negative effect on your work, studies or relationships.
- Feeling anxious, irritable or angry when you cannot play.
- A tendency to play to escape problems rather than for entertainment.
You Are Not Alone
If any of the above signs appear in you, contact 3999 com live chat support right away — we are here for you 24 hours a day, 7 days a week. Asking for help takes courage.
Where to Get Help
Professional support and family backing — both are equally important.
Live Chat Support
3999 com's 24/7 live chat is available in both Bengali and English. Requests for self-exclusion or account limit changes are processed immediately.
Email Support
If you are not comfortable speaking on live chat, write to us in detail by email. Our support team will reply in Bengali as quickly as possible. The email address can be found on the account page.
Family and Friends
Talk openly with the people close to you. A family member or trusted friend can often spot a problem before you do. Their support is the greatest strength on the road to recovery.
Professional Advice
Reach out to a mental health specialist or counsellor. Mental health services are available at various government hospitals and private organisations across Bangladesh. Professional support makes the path to recovery easier.
Protection for Minors
3999 com strictly follows a 21+ policy. Age is verified at registration, and in suspicious cases additional identity documents may be requested. To prevent minors from using a family device or account, a few simple steps can be taken:
- Use a strong password on your device — never share it with children or underage siblings.
- Do not leave your browser or app open and logged in when you step away.
- Never share your payment card details or bKash/Nagad PIN with anyone.
- Use parental control software on shared family devices.
If you become aware of any attempt by a minor to open an account, please notify our support team immediately. Our FAQ page has more information about the account verification process.
Questions and Answers
Answers to common questions about responsible gaming.